Privacy Policy
Your privacy matters to us. Learn how we protect and handle your data.
Last Updated:
What We Protect
Your Data
Protected with encryption and security
Your Choice
Control what you share with others
Your Rights
Delete or access your information
Your Safety
Protected against fraud and misuse
Introduction
This policy explains what personal data Saathi Sutra ("we", "us", "our") collects through the SaathiSutra website and mobile app (the "Service"), why we collect it, who we share it with, and the choices you have. It is written to meet India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000. The short version: a matrimonial profile is meant to be seen. Nearly everything you put in your profile — including your photographs, community, caste, horoscope details, education and income band — is shown to other members so they can decide whether to express interest. Your phone number, email address and identity documents are never shown to other members. Do not put anything in your profile that you would not want another member to see.
1. Information We Collect
1.1 Account and Profile
• Account: email address, phone number, password (stored hashed, never in plain text) and your user ID • Basic profile: name, gender, date of birth, marital status, and whose profile it is (self, son, daughter, brother, sister…) • Photographs you upload, which are reviewed for policy compliance before they are shown • Personal and lifestyle: height, complexion, body type, diet, smoking, drinking and your about-me text • Education and career: degree, field, institution, profession, employer, designation, income band and work city • Family: parents' names and occupations, number of siblings, family type, city and status. Only provide details about relatives with their knowledge • Partner preferences: desired age, height, community, education, location and similar criteria You are responsible for the accuracy of the information you provide.
1.2 Sensitive Information
• Community and religion: religion, caste, sub-caste, gotra, mother tongue, native place and NRI status • Horoscope: manglik status, rashi, nakshatra, and time and place of birth • Identity verification (optional): images of a government ID you choose to upload (Aadhaar, PAN, passport, driving licence or voter ID) and a verification selfie taken with your camera We collect community and horoscope details only because matrimonial matching in India is built on them, and only when you choose to enter them. You can leave any of these fields blank and still use the Service, though your profile will match fewer searches. You can edit or clear them at any time from your profile. Identity documents and verification selfies are used only to confirm that you are a real person and that your photos are really you, so we can show a "Verified" badge. They are kept in private storage that other members cannot access, are viewed only by our verification reviewers, and are deleted when you delete your account.
1.3 Messages and Activity
• Messages and images you send to other members in chat. These are reviewed only when reported for abuse • Interests sent and received, matches, shortlists, blocks, reports, profile views and your last-seen time
1.4 Payments
• Plan, amount, billing cycle, coupon used, and the Razorpay order and payment reference Your full card number, UPI PIN, CVV and bank credentials are entered on Razorpay's own checkout page and never reach our servers.
1.5 Technical and Device Information
• Device push token, device name and operating system version, used to send you notifications • IP address, used for security, rate limiting and abuse prevention • Error and crash diagnostics, used to fix problems • On the website only, and only if you accept analytics cookies: Google Analytics usage statistics such as pages visited (see Section 8)
1.6 What We Do Not Collect
• Your location. The app does not request location permission; your city and state are only what you type • Your contacts, calendar, call logs, SMS, or the list of apps on your device • Audio recordings. The app does not use your microphone • Your biometric data (see Section 2)
2. Device Permissions (Mobile App)
2.1 What the App Asks For and Why
• Camera: only to take your verification selfie, and only when you start verification • Photos and files: only to let you pick profile photos or identity documents you choose to upload • Fingerprint or face unlock: if you turn on app lock, your device checks your fingerprint or face. Your biometric data stays on your device; we never receive or store it • Notifications: to tell you about interests, matches and messages. You can turn these off in your device settings or in the app
3. How We Use Your Information
We use your data for these purposes, on these legal bases:
• To provide the Service — showing your profile, matching, messaging and subscriptions. Basis: performing our contract with you and the consent you gave at sign-up • To keep members safe — identity verification, photo moderation, abuse reports, blocking, and fraud and spam prevention. Basis: your consent (for verification), our legitimate interest in a safe platform, and legal obligation • To take payment — processing subscriptions and refunds, and keeping financial records. Basis: contract and legal obligation • To communicate — notifications about interests, matches and messages, plus service announcements. Basis: consent, which you can withdraw at any time (see Section 7.3) • To improve the Service — crash diagnostics, and website usage statistics if you have accepted analytics cookies. Basis: legitimate interest and, for analytics cookies, your consent
4. Who Can See Your Data
4.1 Other Members
Your profile — photographs, community, personal, education, career and family details — is visible to other registered members. Some details may be blurred or hidden until there is a mutual match or until the viewer holds a paid plan. Your phone number, email address and identity documents are not shown on your profile.
4.2 Service Providers
We use the following providers to run the Service. They process data only on our instructions: • Supabase — database, authentication and file storage • Razorpay — payment processing, governed by Razorpay's own privacy policy • Expo, Google and Apple push services — delivering push notifications • Sentry — error and crash diagnostics, where enabled. Crash reports are scrubbed of names, emails, phone numbers and passwords • Google Analytics — website usage statistics, loaded only after you accept analytics cookies These providers may process data outside India. Where they do, we rely on contractual protections and transfer data only to countries not restricted under the DPDP Act.
4.3 Others
We disclose data to law enforcement or regulators where legally required. We do not sell your personal data, we do not share it with advertisers, and the mobile app contains no advertising or analytics SDKs.
5. Data Security
5.1 How We Protect Your Data
• Data is encrypted in transit (HTTPS) and at rest • Passwords are stored hashed • Database-level row security restricts what one member can read about another • Identity documents are kept in private storage • Access to production data is restricted to people who need it No system is perfectly secure. If a breach occurs that is likely to affect you, we will notify you and the Data Protection Board of India as the DPDP Act requires.
5.2 Your Responsibility
• Use a strong, unique password and never share it • Log out on shared devices • Tell us at once if you suspect your account has been accessed • Do not send money or share financial details or identity documents with other members
6. Data Retention
6.1 How Long We Keep Your Data
• Active accounts: for as long as your account exists • After you delete your account: your profile, photos, messages and identity documents are removed immediately from search and from other members' view. Residual copies are purged from active systems within 30 days and from backups within 90 days • Payment records: kept for up to 8 years, with your name and account removed, because Section 128 of the Companies Act and Indian tax law require us to keep the books of account • Safety records: reports about conduct filed by you or about you are kept with your name and account removed, so that deleting an account cannot be used to erase a complaint. Where an account was removed for abuse or fraud, we keep a minimal record to stop the same person re-registering
7. Your Rights & Choices
7.1 Your Rights Under the DPDP Act
You may: • Access a summary of the personal data we hold about you. In the app, use "Download my data" (Profile tab → Your Data) • Correct or complete inaccurate data — most of it is directly editable in your profile • Erase your data by deleting your account, subject to the retention periods in Section 6 • Withdraw consent at any time. Withdrawing consent for core profile data means we can no longer provide the Service, so it is equivalent to deleting your account • Nominate another person to exercise your rights in the event of your death or incapacity • Complain to us, and then to the Data Protection Board of India if you are not satisfied To exercise any of these, email info@saathisutra.com from your registered email address, or contact the Grievance Officer (Section 11). We respond within 30 days.
7.2 Deleting Your Account and Data
You can delete your account yourself at any time, immediately and without contacting us: • On the website: sign in, open Privacy & Settings from your profile page, and choose to delete your account • In the app: open the Profile tab, scroll to Your Data, tap "Delete my account", and confirm with "Delete forever" This removes your profile, your photographs and the image files themselves, your identity documents and verification selfie, your matches, your messages, your interests, shortlists and blocks, and your login. On the website you can also delete every message you have sent, in every conversation, without deleting your account. Messages the other person sent stay with them — those are their words, and we will not delete another member's data on your behalf. If you can no longer sign in, email info@saathisutra.com from your registered email address with the subject "Delete my account" and include your registered phone number. We will verify the request and delete your account within 7 days.
7.3 Notifications and Marketing
The Privacy & Settings screen on the website carries a switch for every notification we send, on all three channels — push, email and SMS — including a single control that turns off all push notifications at once. Promotional email and promotional SMS are off unless you turn them on. You can also turn off app notifications in your device settings. Messages about your payments, your subscription and the security of your account are not switchable, and are the only ones that are not. We send them when something needs your attention.
8. Cookies (Website)
8.1 How We Use Cookies
The website uses cookies and similar storage for: • Keeping you signed in and remembering your preferences • Security • Analytics, through Google Analytics — only if you accept analytics cookies in the consent banner Analytics cookies are not set until you accept them, and you can withdraw that consent at any time using the Cookie Settings link in the footer of every page. We do not use advertising cookies. Full details are in our Cookie Policy.
9. Children's Privacy
9.1 Age Restrictions
SaathiSutra is only for adults of legal marriageable age in India — 21 for men and 18 for women — and is not directed at children. We do not knowingly collect personal information from children. If we become aware that a child has registered, we will delete the account and its data. If you believe a child has registered, please contact us immediately.
10. Policy Changes
10.1 Updates to This Policy
We may update this Privacy Policy. Material changes will be notified on the website, in the app or by email before they take effect. The "Last Updated" date at the top of this page always reflects the current version.
11. Grievance Officer
11.1 Who to Contact
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are: Name: Amar Kamboj Designation: Owner Email: info@saathisutra.com Address: Sri Karanpur, Rajasthan, 335073 Phone: Call Now+91 99295 11473 (Mon–Sat, 9 AM – 8 PM IST)
11.2 How We Handle Your Complaint
You may contact the Grievance Officer about anything on this platform — a privacy concern, a fake or abusive profile, content you want removed, or a request to access or delete your data. We will acknowledge your complaint within 24 hours of receiving it, and resolve it within 15 days, as the Rules require. Please include your registered email address, what happened, and the profile or page involved. If your complaint is about another member, you can also report them directly from their profile page while signed in — that reaches the same team with the profile already attached.
Privacy Concerns?
If you have questions about this Privacy Policy or concerns about your data, contact our Privacy Team: